Delivery

UK Delivery Charges

£3.00 | Free delivery over £20.00

*If no special offer is on*

Worldwide Delivery Charges

Europe from £3.00

World Zone 1 from £3.80

World Zone 2 from £4.00

How do I calculate the shipping costs?

The postage costs in your cart are calculated by the weight of the products you have chosen. For example: three tote bags = the same weight as one mug. The heavier the parcel is, the higher the cost of shipping. *Hint* greeting cards are marked as very little weight. You might be able to add a few in before your order rolls over to the next shipping price bracket

When will my order be sent?

Greeting cards dispatched within 1 working day

Tote Bags dispatched within 1 working day

Tea Towels dispatched within 1 working day

Bone china mugs dispatched within 2 working days

Handmade cushions dispatched within 7 working days

Who do I send my orders with?

Royal Mail 2nd class delivery

A local courier service for larger orders 

Can I collect my order?

Yes, not a problem.

Please follow the estimated dispatch time above and I will send an email notification when your order is ready for collection

 
Returns & Exchanges

Face Masks

These face masks are not medical grade masks.

Please note that I am unable to accept returns on masks due to hygiene purposes.

 

If you would like to exchange or return a product, please:

Contact me within 14 days of delivery

Return the item(s) back to me within 30 days of delivery

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value and may not receive a refund.

I cannot accept refunds on any cushions as these are handmade to order and therefore are custom made products

Thank you for understanding

 
Wholesale

Please contact me directly to view my latest wholesale prices and to discuss minimum orders

These discounted prices are only available to retailers

 Contact 

View my latest list of retailers

© Gemma Keith Designs 2017

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